Support

We're here when you need us.

Four ways to reach us and an archive of self-serve answers. Pick what fits.

All systems operationalView detailed status →
Contact channels

Pick what suits you.

@
Email
Reply within 24 hours

Write in as much detail as you want. Attachments and logs welcome.

support@myndlab.ai →
S
Shared Slack
Enterprise · response within 4h

A Slack channel between you and our team. Comes with Enterprise.

Talk to sales →
B
Book a demo
For teams of 10+

A Permus engineer walks through how Myndlab fits your environment.

Book a call →
D
Community Discord
Chat with the team & builders

Join the Myndlab community on Discord for tips, help, and updates.

Join Discord →
Help center

Find your answer.

Guides covering everything from your first prompt to a sovereign deployment.

Service Level Agreement

Guaranteed response times.

Every support ticket comes with a tracked response time. Enterprise customers get them contractually.

Tier
Response time
Channel
Hours
Basic
72-hour reply
Email
Business hours · GST
Pro
24-hour reply
Email + chat
Business hours · GST
Enterprise
1-hour P1 response
Slack + email + phone
24/7